Below you can find answers to frequently asked questions regarding the tools and functionalities used for Asset and Maintenance Management at CERN. These can help solve your issues and/or setup and use the tools in a correct way.
If this page is not helpful to solve your problems or clarify your doubts, please contact the support using the request form or the email provided in the Support. We will try to answer your query as soon as possible.
EAM and EAM-Light will display colour icons for classes when configured.
Please contact the support to add colored icons for any of your classes or consult the documents Tricks & Tips n6 - Colours for Classes and User Meeting - Colours for Classes for more information.
EAM and EAM-Light will display colour icons for classes when configured.
Please contact the support to add colored icons for any of your classes or consult the documents Tricks & Tips n6 - Colours for Classes and User Meeting - Colours for Classes for more information.
When changing the Equipment of a Work Order in EAM, the Equipment selection pop-up proposes by default the structure tab that allows navigating through the structure to a child or parent of the original Work Order Equipment. Alternatively, the Search Tab can be selected for a classical search.
For more information, please consult the document Tips & Tricks - Structures.
Blue dots next to fields in EAM indicate that a shortcut to another page is available when double clicking the field. The shortcuts can either point to an input mask for a new record or they open an alternative lookup. Blue dot shortcuts can be added by the support and you are welcome to request shortcuts that would simplify your work process.
For more information, consult the document Tips & Tricks n.29 - Blue Dots.
For blind users and for users with visual impairment the EAM user interface can be configured in a mode that is adapted for the use with screen readers. In this mode, there are no graphical elements and no menu bar, the menu functions like save, duplicate, delete etc. are accessed by the keyboard shortcuts and the navigation between screens is achieved by pressing CTRL-F2 and entering the letter code of the destination screen.
Contact the support or consult the Tips & Tricks n.30 - Accessibility Mode document for more information.
If you have an account on EAM at CERN, you can watch the following video on how to create a Pentaho Analyzer report on EAM data
Lots are used to keep track of specific batches of equipment or parts that you order.
Let's say you ordered 10 pallets of hinges, from different manufacturers. You can create a Lot in EAM that denotes such lot code from the manufacturer and then add it to your transaction (Return or Issue).
Requirements:
After you receive the tools and put them in your Store, when doing a return transaction, make sure to
1) First select the part
2) Then select the Bin
3) Then select the Lot to which the parts belong. This allows you to put parts of many different lots into the same bin.
If your part is tracked by asset and you wish to handle the lots you should also select the tracked by 'lot'
If your assets also exist and are using a part, you must remote the part reference (only works for assets not in store) and reselect the same part.
This allows entering the correct lot number for the asset
Lots are used to keep track of specific batches of equipment or parts that you order.
Let's say you ordered 10 pallets of hinges, from different manufacturers. You can create a Lot in EAM that denotes such lot code from the manufacturer and then add it to your transaction (Return or Issue).
Requirements:
After you receive the tools and put them in your Store, when doing a return transaction, make sure to
1) First select the part
2) Then select the Bin
3) Then select the Lot to which the parts belong. This allows you to put parts of many different lots into the same bin.
If your part is tracked by asset and you wish to handle the lots you should also select the tracked by 'lot'
If your assets also exist and are using a part, you must remote the part reference (only works for assets not in store) and reselect the same part.
This allows entering the correct lot number for the asset
Bins are an integral part of the Store. They denote the specific location inside a building where your parts or equipment should be. We recommend not only having a good simple naming convention for the Bins, but also printing barcodes so you can scan them quickly with a Mobile device and Kiosk.
To add your own bins however, you need to go to EAM (eam.cern.ch link here).
Go to Materials > Setup > Stores and select the store you want to add the bin to. Then, navigate to the Bins Tab.
Put the code of the Bin under the Bin field and its description, up to a maximum of 80 characters. Make sure that the "For Stock" checkbox is checked.
In case you want to delete a Bin, it's enough to put it as Out of Service and it won't show in any search field again.
There are two very good options to avoid having to type the codes for parts, equipment or bins:
The icon above lets you use the camera of your device to scan a barcode or QR code. Note that the QR Codes work much better with scanning from your phone
You can buy an android based mobile barcode scanner where you can use Kiosk on. Kiosk is a web app, which means you can use it on any device as long as it has a browser.
Whenever you want to scan a code, tap on the box you want to input, and click on the side button of the barcode scanner in order for it to register that field. This accelerates the process a lot and makes it much easier to use as transactions will take much less time.