Below you can find answers to frequently asked questions regarding the tools and functionalities used for Asset and Maintenance Management at CERN. These can help solve your issues and/or setup and use the tools in a correct way.
If this page is not helpful to solve your problems or clarify your doubts, please contact the support using the request form or the email provided in the Support. We will try to answer your query as soon as possible.
The link from EDMS item to an EAM part is through two user-defined fields "EDMS Item Id" and "EDMS Item Version".
As an example the part called "HCBPTCBI_0" (tracked by asset) is configured to link to the item:
A job synchronizes all assets using the part allowing the make the link from item to assets in EDMS as an example:
Once a checklist has been created, it's possible to create a PDF version of it so that it can be stored and printed.
First, select the Work Order and navigate to the Checklist. Then, click on the blue button below the "CHECKLISTS"
A new tab will show the file 'ChecklistPrintInfor.pdf' (most likely in the Download folder)
An example can be seen below:
EAM Light at CERN can be accessed with the following URLs:
Production: https://eamlight.cern.ch
Test: https://testeamlight.cern.ch
If you don't have an EAM account, the system will automatically create one with basic access rights.
In case you would need to change your access rights please contact your local administrator (link page here) or eam.support@cern.ch
You can go directly to certain pages in Infor EAM that link to a specific Asset, Position, System, Location, Work Order or Part, by going to a specific URL that they can format according to you want to access.
How to create an EAM direct link?
To create a direct link, we have to use the following format.
Asset: https://www.cern.ch/cmms/asset.php?code=asset code
Position: https://www.cern.ch/cmms/position.php?code=position code
System: https://www.cern.ch/cmms/system.php?code=system code
Location: https://www.cern.ch/cmms/location.php?code=location code
Work Order: https://www.cern.ch/cmms/workorder.php?code=workorder code
Part: https://www.cern.ch/cmms/part.php?code=part code
Note 1: This link is only for the EXTENDED version of EAM.
Note 2: Replace https://www.cern.ch/cmms by https://www.cern.ch/cmms-test for direct links for the test environment.
You might have an issue whenever you access the test versions of Infor EAM, EAM Store Kiosk, EAM Light, Equipment Generator or EAM Barcoding, in which you encounter a page mentioning that the connection is not secure. It may closely resemble the following:
If this happens, it means that your computer does not have the right certificates from CERN installed.
You can install them with the following steps:
1. Go to https://cafiles.cern.ch/cafiles/
2. Click on Install Certificates
3. Install both CERN Root Certification Authority Certificate and CERN Grid Certification Authority Certificate
All certificates should be able to be installed only by downloading and clicking on the file. For a tutorial on how to install certificates in depth, in case you have an issue, there is support available for Mac, Linux and Windows users. After this, you should be able to enter the test instances without the warning popping up. If you keep having trouble, please feel free to email to eam.support@cern.ch
To know more about inspections please consult the following links:
Inspection Module - Infor EAM 8.3 Extended
Inspection Work Orders - Example
Inspection Management with Infor EAM 8.3 & CERN EAM Mobile Application
There exist two methods to compose direct links to records in EAM:
1. Links using php scripts
One method to access EAM records is provided by the means of the links below that call a php script. This method does only work on the production database. In the long run this method shall be replaced by the method explained under point 2:
https://www.cern.ch/cmms/asset.php?code=asset_code
https://www.cern.ch/cmms/position.php?code=position_code
https://www.cern.ch/cmms/system.php?code=system_code
https://www.cern.ch/cmms/location.php?code=location_code
https://www.cern.ch/cmms/workorder.php?code=workorder_code
https://www.cern.ch/cmms/part.php?code=part_code
2. EAM direct links
EAM provides the following method to access any record on any screen in the application:
https://eam.cern.ch/web/base/logindisp?tenant=GMAO&organization=*&FROMEMAIL=YES&SYSTEM_FUNCTION_NAME=AAAAAA&USER_FUNCTION_NAME=BBBBBB&entityreference=CCCCCC
Replace AAAAAA by the master screen code, BBBBBB by the cloned screen code (remove &USER_FUNCTION_NAME=BBBBBB if the link shall point to the master screen) and entityreference=CCCCCC as appropriate.
Examples:
Assets - https://eam.cern.ch/web/base/logindisp?tenant=GMAO&organization=*&FROMEMAIL=YES&SYSTEM_FUNCTION_NAME=OSOBJA&equipmentno=HCMBALA001-01000094
Work orders - https://eam.cern.ch/web/base/logindisp?tenant=GMAO&organization=*&FROMEMAIL=YES&SYSTEM_FUNCTION_NAME=WSJOBS&workordernum=32470025
but also e.g. pick tickets - https://eam.cern.ch/web/base/logindisp?tenant=GMAO&organization=*
You can generate paper versions of Work Orders that can be printed in a PDF format in EAM Light quite easily.
First, go to EAM Light and search for the Work Order you require:
Click on your Work Order and select the Print button on the Header of EAM Light
A new page will open with a Pentaho Report that you can directly print from your browser or your phone.
There are many documentation files for EAM Extended that are updated from time to time whenever a major version release happens. You can find these documents in the links below.
Official Manual: https://edms.cern.ch/document/1266400/11.7
Tips and Tricks: https://edms.cern.ch/ui/#!master/navigator/project?P:1089122115:1089122115:subDocs
You can access EAM through the following links:
EAM (Production) - https://eam.cern.ch
EAM Light (PROD) - https://eamlight.cern.ch
EAM (TEST) - https://testeam.cern.ch
EAM Light (TEST) - https://testeamlight.cern.ch
Note that if you do not have an account created, you might encounter an error at the first time you login informing you that you do not have an account. If this happens, please login on EAM Light for the automatic account creation process to happen.
Should you have the wrong access rights, please contact your Local Administrator or eam.support@cern.ch